You have certain choices about how we use your information.
You have rights pertaining to the collection, use, and sharing of your personal information.
Depending on where you live in the United States, for all other countries please see Global Rights above, you may have specific rights around your personal information. Below we explain what those rights are and how you can exercise them:
- Disclosure. You have the right to request a report showing the personal information collected, shared, and sold about you.
- Deletion. You have the right to request that we delete any personal information collected from or about you.
- Correction. You have the right to request that we correct inaccurate personal information collected from or about you.
- Opt-Out of Sale/Processing. You have the right to opt out of the sale of your personal information. You also have the right to opt out of the processing of your data for targeted advertising or profiling purposes.
- Non-Discrimination. We shall not discriminate against you based on your exercise of any of the above rights.
You may submit a request to enact any of the above rights by clicking here to submit a request or calling us at 855-663-0150. You may also submit your request by mailing a letter to the address at the bottom of this policy. Please be sure to include your full name, email address, and which type of request you are making in your letter.
Your “Do Not Sell or Share” Rights Under the CCPA. Under the California Consumer Privacy Act (CCPA), California residents have the right to opt out of Ticketmaster sale or sharing of their personal information, as defined by the CCPA. California residents may exercise this right to opt out online by submitting a “Do Not Sell or Share My Information” request here. Alternatively, California residents may submit a request to opt out of sales or sharing by calling us at 855-663-0150.
To verify your identity, we may collect information such as your full name and email address. This information will be compared to our existing records to verify the identity of the individual submitting the request. We may also require you to confirm your request via an automated email message before responding to your privacy rights request. Depending on the sensitivity of the information requested and the type of request, we may require additional information to verify your identity before responding. We will respond to your request within 45 days if possible and required under the law. Please note that if you we deny your request, you may appeal this denial by contacting us using the information at the bottom of this policy.
Personal Information Collected:
- Names and Aliases
- Physical Address
- Phone Number
- E-Mail Address
- IP Address
- Unique Identifiers
- Interactions with Customer Service
- Information about transactions made on our services
- Fan Preferences and Attributes
- Cookies/Web Beacons - We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here.
Sensitive Personal Information. Please note that we will never use or disclose any sensitive personal information you give us except to provide you with the goods and services you have requested or for the limited purposes allowed under the law.
Personal Information Disclosed for a Business Purpose or Sold/Shared:
|Categories of Personal Information||Personal Information||Disclosed for a Business Purpose||Sold||Categories of Third-Party Recipients|
|Identifiers||Names and Aliases||x||x||Business Partners, Data Brokers, Technical Service Providers|
|IP Address||x||x||Business Partners, Technical Service Providers|
|Unique Tax Identifiers||x|| ||Government Entities|
|Commercial Information||Interactions with Customer Service||x|| ||Technical Service Providers|
|Information about transactions made on our services||x||x||Business Partners, Data Brokers, Technical Service Providers|
|Individual’s Preferences and Attributes||x||x|
|Internet/ Electronic Activity||Cookies/Web Beacons||x||x|
|Sensitive Personal Informatio||SSN/TIN||x|| ||Technical Service Providers, Government Agencies|
|Drivers License/Passport Number||x|
|Demographic Information||x||Technical Service Providers|
You may designate an authorized agent to submit requests on your behalf. For an authorized agent to be considered verified, you must provide the authorized agent with signed, written affidavit to make such requests or a power of attorney. We may follow up with you to verify your identity before processing an agent’s request. Failure to follow these instructions may result in our inability to process your request.
To view our CCPA request metrics, please click here.
“Shine the Light” Law. If you are a California resident and have an established business relationship with us, you can email us to request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year. Mention in your email that you are making a "California Shine the Light" inquiry. We will respond within 30 days.
Do Not Track. Our websites and apps are not designed to respond to "do not track" requests from browsers.
Our sites and apps are not intended for children. Our sites and apps are meant for adults. We do not knowingly collect personal information from children. If you are a parent or legal guardian and think your child has given us information, you can contact us.